5. What do Disney Travel Agencies Look For When They Hire?
Each Disney travel agency has its own set of criteria they require when hiring travel planners. Here are some of the most common characteristics Disney travel agencies seek from potential job candidates.
For the most part, Disney vacation planners are on their own to find client leads. Some of the larger, more established agencies may have a prominent social media presence or high Google search ranking, in which case you may get some client leads handed to you. Some agencies pay to advertise their brand – at no cost to their agents – so this certainly is a bonus from an agent’s standpoint. However, for the most part, Disney travel agents (especially part-time agents) are responsible for finding their own clients.
Reminder: The Vacationeer pays for advertising to bring leads to their full-time agents (at no cost to the agent). Apply to The Vacationeer here.
Friends and Family
It helps to have a large circle of friends, family, and acquaintances to pitch your services to once you become a Disney travel agent. Since your compensation is entirely commission-based, an effective marketing strategy will be key to your success. Having a large circle of friends and family to market to should help you hit the ground running.
This is especially helpful if you intend to work as a part-time agent who won’t have as much time to devote to marketing yourself to strangers.
If you’ve been a travel agent before, then your chances of being hired are much greater right out of the gate. This is especially true if you have Disney travel experience.
It’s still very possible to get hired as a Disney vacation planner with little to no experience. Disney travel agencies are always on the lookout for new talent, but they’re not going to hire just anyone. You have to play up your experience even if it’s limited to just booking your own trips.
Some Disney agencies might ask you if your friends and family seek out your advice when planning their Disney vacations. If you’ve never been a travel agent before, this is where you can show a Disney agency that you at least have some related experience in doling out advice and planning Disney vacations, albeit unpaid and unofficial.
Like many sales jobs, Disney travel agent jobs require good communications skills. Effective agents are calm, cool, and collected, as well as upbeat, articulate, and helpful. This doesn’t just apply to phone conversations, but also to the written word.
Since much of your communications with the client will be done through email, make sure you proofread everything you write before pressing the “send” button. It’s not always easy to convey a pleasant tone via texts and emails, so avoid writing anything that sounds abrupt, angry, or unsympathetic. Be timely with your responses and helpful with your advice. Clients can be sensitive.
When applying to a Disney travel agency, do your best to convey these positive traits.
Clients depend on Disney travel agents to take the headaches out of planning and booking their trip. As their travel planner, these hassles now become your responsibility. You must possess excellent attention to detail when you book travel, as one slight error can complicate or even ruin a Disney trip.
Disorganized travel agents are bound to encounter confusion and mix-ups at some point. Having a good organizational system in place is key to keeping all your information in order as you juggle multiple client trips at once. Keep your information easily retrievable in case a client calls with questions. You will need an efficient system to track all the key dates, dining reservations, payments, etc. The worst call you can make to a client is “I screwed up.”
Proactive and Prompt
Not only should Disney travel agents be proactive and prompt in addressing their client’s questions and concerns, but they should also be proactive and prompt in re-booking the client’s vacation package if a new Disney promotion is launched. You will be looking out for the best interests of your client, so if a deal pops up that can save them some money, be ready to act!
It’s no surprise that Disney travel agent jobs require a passion for Disney Destinations. This isn’t just another job to pay the bills – this is a Disney job! There are so many Disney fanatics out there, so why would any agency hire anyone but a genuine Disney enthusiast?
Employers like enthusiasm, so try to be expressive and enthusiastic when you apply for Disney travel agent jobs.
We mentioned this before but we can’t stress it enough. Disney travel agents must be well-versed and insightful when it comes to Disney Destinations. Therefore, agencies want to know if you’ve actually been to some of these places you’ll be promoting. Expect to be asked which destinations you have been to, and when. Some agencies may ask you to write about your favorite aspects of certain Disney Destinations.
Product knowledge is also key to deciphering what a client wants. If someone who’s never been to Disney wants to know about “the restaurant in the castle,” you need to know that it’s called Cinderella’s Royal Table so you can book it for them. And if they want something that’s not available, you’ll need to think about the best alternatives that can still give them the experience they want.
Next, agencies will want to assess your commitment to the job. Most Disney agencies are looking for people who aren’t bogged down with lots of commitments. An ideal job candidate would be able to devote as many hours as possible to grow their business and be highly attentive to their client’s needs. Becoming a Disney travel agent may entail morning, afternoon, and nighttime phone calls or correspondence, so having this flexibility and availability is important to a host agency.
Most Disney travel agent jobs require a strong work ethic, professionalism, ambition, positivity, independence, business-mindedness, seriousness, fun, etc. In a nutshell, they want all the good qualities and none of the bad!
Customer Service Skills
Disney travel agents must possess excellent communication skills, both written and verbal, and be comfortable “meeting” new people. Travel agents should balance calmness and friendliness to put the client at ease while also having the confidence/forcefulness to make decisions and close the sale, so to speak. You do not want to alienate potential clients with a bad attitude or a sales pitch, but you shouldn’t be wishy-washy in the process.
No one wants to hire someone living in the dark ages. Disney travel agencies want you to have a quiet home office and reliable technology to work with. This means good cell phone service and high-speed internet access. You will be using an online booking system and talking to clients throughout the day, so Disney travel agencies will make sure that your technology is adequate and your computer skills are up to the task.
Social Media Presence
Social media plays a major role in marketing these days. Therefore, effective Disney travel planners should not only be computer savvy but also be social media savvy. It helps to have a large friend-base, to begin with, because the more connections you already have established, the more potential clients are just one instant message or Facebook “share” away.
Successful Disney travel agents create Facebook, X (formerly Twitter), BlueSky, Threads, Instagram, and/or TikTok accounts devoted entirely to marketing their Disney travel services. Every update will remind your followers that you are the go-to person for planning their next Disney vacation.