Universal Orlando Customer Service

Phone, Email, and Other Contact Information

You’ve come to the right place if you’re looking for Universal Orlando Resort customer service information. All the necessary details are here, such as phone numbers, e-mail addresses, physical addresses, and social media accounts. Whether you have a question about your current visit or your upcoming trip, we have the contact information you need. We’ve also included tips on making the most of your Universal Orlando customer service experience. Let’s get started!

How can I contact Universal Orlando customer service?

If you’re planning a trip to Universal Orlando Resort, you may have questions about how to contact customer service. Here are three easy options:

  1. The general customer service phone number for Universal Orlando Resort is (407) 363-8000. Representatives are available Monday through Friday from 7:30 am to 12 am and Saturday and Sunday from 7:30 am to 11 pm.
  2. You can also contact customer service by email at [email protected].
  3. If you need help planning and booking a new reservation, we recommend working with a no-cost travel agency specializing in Universal Orlando vacations. The Vacationeer is our top pick. They can assist you in choosing your hotel and theme park tickets and even help you plan your daily itinerary.

Whichever option you choose, you’ll get the answers and assistance you need to make your visit to Universal Studios Orlando Resort a success!

Entrance archway at Universal Studios Florida

What is the best phone number for Universal Studio’s Customer Service?

There are a few ways you can contact Universal Studios Orlando Resort customer service, depending on your issue. You can phone them in the following ways:

General Information: (407) 363-8000

The best way to contact Universal customer service is by calling the general information hotline at (407) 363-8000. There are representatives on this line who can answer a wide range of questions and concerns.

Vacation Packages and Tickets: (877) 801-9720

You can purchase tickets and vacation packages by calling (877) 801-9720. Customer Service representatives are available to answer your questions and help you choose the perfect package or ask about exclusive theme park benefits.

Hotel Reservations(888) 273-1311

Guests at Universal Studios Orlando Resort have the option of choosing from eight hotels on-site. The Hotel Reservations Main Number is (888) 273-1311, and meeting attendees (or individual call-ins for group blocks) is (866) 360-7395. When you call, you will be asked for your contact information, the names of any guests who will be staying with you, the date of your stay, and the type of room you would like.

Dining and Character Breakfast Reservations: (407) 224-3663

Universal Studios Orlando Resort offers many dining options for guests, from quick-service restaurants to full-service dining experiences. Guests can also enjoy character breakfast experiences at select restaurants. To make a reservation for any of these dining experiences, guests should call (407) 224-FOOD (3663) up to 6 months in advance.

Guest Services(407) 224-4233

For guests who have already booked or are at the park, the main number for Guest Services is (407) 224-4233, and the toll-free number is (877) 589-4783. You can use these numbers to contact Guest Services for any reason, whether to ask a question, change a reservation, or report a problem.

What are the hours of Universal Studios Orlando Resort customer service?

Guests can reach the Universal Resort’s Guest Contact Center during these hours:

  • Monday-Friday: 7:30 AM – 12 AM
  • Saturday-Sunday: 7:30 AM – 11 PM

The customer service hotline provides a wide range of services to visitors of the resort, including park information, tickets & reservations, dining recommendations, lost and & found, and disability assistance. The hours of operation are designed to accommodate guests’ needs during and after their stay at the resort.

Islands of Adventure at Universal Orlando Resort

Is there an email address for Universal’s customer service?

If you have questions or concerns about Universal Studios Florida or Universal Islands of Adventure, you can email the customer service department rather than call. The email address for Universal Studios Orlando Resort customer service is [email protected]. You can expect a response within 24-48 hours. Email is a great way to get a written response from customer service, but calling is the best option if you need a quicker response.

Does Universal Orlando have a live chat for customer service?

Unfortunately, Universal Orlando Resort doesn’t offer a live chat option. However, you can reach their customer service department by calling (407) 363-8000. Or, you can email customer service, and they will get back to you as soon as possible. Either way, the customer service team is always ready to assist you.

How do I contact the Hotels at Universal Studios Orlando Resort?

You can make a new hotel reservation or modify an existing one by calling (888) 273-1311. If necessary, the customer service representative will transfer your call to the proper location.

Please see the contact information listed below for direct contact with any of Universal Orlando’s hotels.

Premier Hotels

Universal Orlando - Pet Friendly Hotels - Portofino Bay

Loews Portofino Bay Hotel at Universal Orlando

The Portofino Bay Hotel at Universal is one of Loews hotels with an upscale, Italian-theme that offers refined accommodations and theme park resort perks like complimentary shuttle service to Universal Orlando, early park entry, and fast-track ride access.

Here’s the direct contact information for the Loews Portofino Bay Hotel:

Phone Number: (407) 503-1000

Email: [email protected]


Address: 5601 Universal Blvd, Orlando, FL 32819

Hard Rock Hotel at Universal Orlando

The Hard Rock Hotel at Universal is right in the middle of the action at Universal Studios Orlando Resort. It offers access to every theme park and attraction. Visitors can enjoy world-class dining, shopping, entertainment, and an on-site spa and fitness center.

Here’s the direct contact information for the Hard Rock Hotel at Universal Orlando:

Phone Number: (407) 503-2000

EmailContact form


Address: 5800 Universal Blvd, Orlando, FL 32819

Loews Royal Pacific Resort at Universal Orlando

Loews Royal Pacific is a luxurious island-themed hotel located inside the Universal Studios Orlando Resort complex. The resort overlooks a lagoon surrounded by lush gardens and features bright, refined rooms with views of the lagoon or garden, a theme park shuttle, Asian restaurants, and a poolside grill. There’s a lagoon-style outdoor pool, bar service, beach, gym, and live music.

Here’s the direct contact information for Loews Royal Pacific Resort:

Phone Number: (407) 503-3000

Email: [email protected]


Address: 6300 Hollywood Way, Orlando, FL 32819

Preferred Hotels

Loews Sapphire Falls Resort

Loews Sapphire Falls Resort at Universal Orlando

The Loews Sapphire Falls Resort at Universal Orlando is a stylish, tropical-themed hotel within the Universal Studios Orlando Resort. The hotel offers modern rooms, four themed restaurants, a swimming pool with waterfalls, and a kids’ pool.

Here’s the contact information for Sapphire Falls Resort:

Phone Number: (407) 503-5000

Email: [email protected]


Address: 6601 Adventure Way, Orlando, FL 32819

Prime Value Hotels

Cabana Bay Beach Resort at Universal Orlando

Universal’s Cabana Bay Beach Resort

The Cabana Bay Beach Resort at Universal Orlando is a retro-themed hotel. It’s conveniently located across the street from Universal’s Volcano Bay and just 1 mile from Universal Studios. With its colorful, casual rooms and 1950s-inspired furnishings, the resort features two outdoor pools, a waterslide, a lazy river, a bowling alley, a laid-back food court, and a bar and grill.

Here’s the direct contact information for Universal’s Cabana Bay Beach Resort:

Phone Number: (407) 503-4000

Email: [email protected]


Address: 6550 Adventure Way, Orlando, FL 32819

Universal’s Aventura Hotel

Universal’s Aventura Hotel is a sleek, modern hotel within a 15-minute walk from Universal’s Volcano Bay water park and less than 2 miles from Universal’s Islands of Adventure theme park. All rooms have floor-to-ceiling windows, and some provide views of the theme parks. There is an outdoor pool with a kids’ section, an outdoor restaurant, a rooftop bar and grill, and a complimentary shuttle to the theme parks.

Here’s the direct contact information for Universal’s Aventura Hotel:

Phone Number: (407) 503-6000

Email: [email protected]


Address: 6725 Adventure Way, Orlando, FL 32819

Value Hotels

Universal’s Endless Summer Resort – Surfside Inn and Suites

Universal’s Endless Summer Resort – Surfside is a family-friendly Value Hotel. It offers standard rooms with a Surf theme and spacious 2-bedroom suites that accommodate up to six guests. The resort is close to all of the major attractions, making it easy to enjoy everything that Universal has to offer.

Here’s the direct contact information for Universal’s Endless Summer Resort – Surfside Inn and Suites.

Phone Number: (407) 503-7000

Email: [email protected]


Address: 7000 Universal Blvd, Orlando, FL 32819

Universal’s Endless Summer Resort – Dockside Inn and Suites

Universal’s Endless Summer Resort – Dockside Inn and Suites has a marine-themed decor with colorful, casual rooms. There are two outdoor pools, a splash pool for kids, sand beaches, a gym, a food court, a cafe, and two bars (1 is poolside).

Here’s the direct contact information for Universal’s Endless Summer Resort – Dockside Inn and Suites.

Phone Number: (888) 273-1311

Email: [email protected]


Address: 7125 Universal Blvd, Orlando, FL 32819

How do I make a Universal Studios reservation over the phone?

Depending on your needs, there are several ways to get in touch with Universal Studios. If you need general information about Universal Studios Orlando Resort, the best way to reach someone is by calling (407) 363-8000. The reservation phone number and information about vacation packages and ticketing is (877) 801-9720. If you want to make dining or character breakfast reservations, call (407) 224-FOOD (3663). And if you need to make hotel reservations, you can call the main number at (888) 273-1311 or the meeting attendees/individual call-in number for group blocks at (866) 360-7395. Finally, for Guest Services, you can call the main number at (407) 224-4233 or the toll-free number at (877) 589-4783. We hope this information is helpful and you have a great experience at Universal Studios in Florida!

Concept art of Epic Universe | Image © Universal

Image © Universal

Is there an alternative to contacting customer service at Universal?

Universal Orlando is a top vacation destination for families all over the world. With two theme parks, Universal Studios Florida and Islands of Adventure, as well as the upcoming Epic Universe theme park (including Super Nintendo World), there’s something for everyone. However, planning a trip to Universal Orlando can be daunting, especially if you have never been. That’s where a travel agent comes in. A good travel agent will help you plan your trip from start to finish, ensuring you hit all the highlights that Universal offers. They can also make reservations, advise you on the best rides and restaurants, and provide you with Wizarding World of Harry Potter tips. So whether you’re a first-time visitor or a seasoned pro, using an experienced travel agent is a great way to ensure you get the most out of your vacation.

The Vacationeer Difference

The Vacationeer is the perfect travel agent for anyone looking to book a trip to Universal Orlando. With thousands of satisfied clients, they are the ultimate theme park experts and can assist you in planning the perfect vacation. One of the best things about booking with The Vacationeer is that you will receive Early Park Admission, which means you can get into the park one hour before everyone else. It can make a difference if you want to avoid long lines and maximize your time at the park. In addition, The Vacationeer is a Universal “U-Preferred” Agency, which means they are among the best Universal Orlando travel agencies. And if you’re a fan of Harry Potter, they can also share their expert knowledge of The Wizarding World of Harry Potter and help you make the most of your trip. So whether you’re a first-time visitor or a seasoned pro, The Vacationeer is the perfect travel agency for your next trip to Universal Orlando. Click HERE for a free quote!

Social Media for Universal Studios Orlando Resort’s Customer Service

Universal Studios Orlando Resort’s social media engagement center connects with visitors in real-time daily from 7 AM – 10 PM.

Here are the social media pages for Universal Studios Orlando Resort:

For Twitter, send your tweets to @UniversalORL using the hashtag #AskUniversal. For Facebook, Visit Universal’s Facebook Page and send a message to engage with a customer service representative. If you are a Universal Orlando Passholder, visit uoapfb.com to join an exclusive community.

It is best to contact your Universal Travel Agent or Universal’s customer service if you need reservation assistance. In addition, if you have several questions or need to share personal information, it is always better to call.

I have a disability or special need. Who do I contact?

If you have a disability or special need, there are a few different options for getting assistance at Universal Studios Orlando Resort. But it is critical that you plan in advance. Universal has partnered with IBCCES to create an attractions access program for guests with disabilities, and the first step is submitting an application in advance of your visit.

If you have questions, you can call Guest Services at the main number (407) 224-4233 or the toll-free number (877) 589-4783. Guest Services are also available in the parks. At Universal Studios Florida and Islands of Adventure, you can find Guest Services on the right after passing the turnstiles. Here guests with disabilities may request a free Rider Safety and Accessibility Guide, which provides detailed information about attractions, facilities, safety guidelines, and services throughout the resort.

UOR Hard Rock Cafe

Who should I contact if I have a food allergy or another special diet?

Universal can accommodate you if you have a food allergy or particular dietary restriction, like a vegan or vegetarian diet. For dining locations within Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, and Universal CityWalk, you can email [email protected] for more information. Please allow up to 72 hours for a response.

For questions about dining at one of Universal’s hotels, visit the concierge desk in the hotel lobby or call (407) 503-DINE (3463). With some planning, you can enjoy all Universal Studios Orlando Resort offers without worrying about your dietary restrictions.

What is the best way to reach Guest Services at Universal Resort?

If you have questions or need assistance while visiting Universal Resort, the best way to contact Guest Services is by phone. The main number is (407) 224-4233, and the toll-free is (877) 589-4783. Both lines are open from 8:30 AM to Park Close EST, seven days a week.

You can also visit Guest Services in person at either of the two locations – one in Universal Studios and one in Islands of Adventure – near the front entrances to the parks on the right side.

You can send written inquiries to Guest Services at the business address below.

Universal Studios Orlando Resort

1000 Universal Studios Plaza

Orlando, Florida 32819-7610

Keep in mind that response times may vary.

What is the mailing address for Universal Orlando Resort?

The following are Universal Orlando Resort’s corporate offices and theme park addresses.

Corporate Offices

Universal Studios Orlando Resort

1000 Universal Studios Plaza

Orlando, Florida 32819-7610

Theme Parks And CityWalk Parking Garage

6000 Universal Boulevard

Orlando, FL 32819

You can find the addresses of the Universal Resort hotels in an earlier section of this page.

Universal Orlando Rides - Hargrid's Motorbike Adventure

Where can I find Universal Studios Florida’s production information?

You can visit the Universal Studios Florida Production Group website to learn about the current productions or contact the Studio Audience Center at (407) 224-6000.

Where can I find Universal’s lost and found department?

A third-party provider, Chargerback, manages Lost and Found for the Universal Resort.

To complete the Lost Item Report, click here

As soon as you submit the Lost Item Report, you will receive an email notification indicating whether the item has been recovered or if it’s still being sought, if they require more information about the item, or if they were unable to locate it.

For any questions, call Chargerback at (407) 224-4233.

How Do I Complain to Universal Resort?

To make a complaint or request a refund, call Guest Services at 407-224-4233. You can also email Guest Services at [email protected] if you prefer to write your complaint or have a written copy of your communications.

Does Universal Orlando Resort have good customer service?

The customer service representatives are highly trained and knowledgeable about all aspects of the Universal Resort, so guests can be sure they’re getting accurate information and assistance. Whether you have a question about your reservation or want to know when the parks open, the Guest Contact Center is there to help make your experience at Universal Studios Orlando Resort as enjoyable as possible.

Book your Universal Orlando Resort Vacation Now!

Are you looking to book a Universal Orlando vacation but dread the thought of dealing with customer service? Look no further than The Vacationeer! As a Universal “U-Preferred” agency, they are experts in everything Universal Orlando. They will work with you to create a customized vacation package that fits your needs and budget. In addition, they offer early park admission and Express Passes to help you skip the lines. And their services are 100% free! So why wait? Let take care of everything for you. Click HERE for a free quote.

Enjoy your Trip!

Thanks for reading our Universal Orlando Resort Customer Service guide. If you’re planning a trip to Universal Orlando Resort, you’ll want to check out our other helpful pages. Our pages include: How Much Does it Cost to Go To UniversalUniversal Orlando MapBest Time to Go to UniversalList of the Rides at UniversalUniversal Orlando Resort StatisticsHistory of Universal Orlando ResortUniversal Orlando TransportationPet-friendly Hotels at Universal OrlandoHow to Get from Disney World to UniversalIs the Universal Express Pass Worth ItHow Much do Wands Cost at Universal Studios, and How to Get the Universal Express Pass for Free. Each page contains helpful information to help you plan the perfect trip. So be sure to check them out before you head to the park!