2. Priority Boarding and Disembarkation
Concierge Level guests have access to an exclusive check-in area on embarkation day, bypassing the long lines for regular guests and being the first to board the ship when it’s ready. Concierge passengers can also disembark before regular passengers as soon as the ship docks.
This perk can save you time, avoid crowds, and let you fast-track your tired or impatient children onto the ship. The Concierge Level may be worth it if you’re looking for a more relaxing and hassle-free cruise experience.
3. Private Disney Concierge Lounge
A private lounge is available to Concierge Level guests on Disney cruises. The Concierge Lounge is the perfect place to relax with a drink in hand or to enjoy a light meal or snack. It’s rarely crowded and a great place to meet other Concierge Level guests. Plus, there’s always at least one Concierge Host in the lounge to answer your questions.
Concierge Lounge Hours
The Concierge Lounge is typically open as early as 7:00 am and remains available until around 10:00 pm. Operating hours can vary based on port times, itinerary, etc.
Food at Concierge Lounge
The Concierge Lounge serves food throughout the day. Here’s a typical schedule:
- 7:00 am to 10:30 am: Continental breakfast items
- 11:00 am to 4:30 pm: Lunch offerings
- 5:00 pm to 8:00 pm: Dinner offerings
- 9:00 pm to 10:00 pm: Desserts
Concierge guests can choose from various light bites, hot a la carte menu items, and non-alcoholic beverages daily from 7:00 am to 10:00 pm. Bottled water, soft drinks, milk, juices, coffee, tea, and hot chocolate are always available. Packaged popcorn is also often available to take to your stateroom, the movies, the shows, or to enjoy in the lounge.
Reminder: All Concierge Lounge food and drinks are complimentary, including alcohol.
Open Bar at Concierge Lounge
5:00 pm to 10:00 pm: Complimentary selection of beer, wine & spirits
An open bar in the Concierge Lounge runs continuously from 5–10 pm daily. Guests can take their drinks anywhere on the ship, including to dinner.
4. Private Sun Deck
Disney Cruise Line concierge guests have privileges to a secluded sun deck, accessed through a private entrance from the Lounge area. These quiet, hidden outdoor spaces make them the perfect place to relax and enjoy the stunning ocean views.
Concierge sun decks feature comfortable lounge chairs, umbrellas for shade, complimentary suntan lotion, towels, and refreshing drinks. There are hot tubs on the Disney Dream and Disney Fantasy sun decks, while you can find a hot tub and wading pool on the new Disney Wish.
5. Special Gifts
On a Disney cruise, concierge guests often receive special gifts throughout their cruise. These gifts vary but may include items like a fruit basket, a bottle of champagne, or fresh flowers in your stateroom. Plus, your nightly turndown service will include special cookies or chocolates.
Guests can expect a more substantial souvenir from your Concierge Host on the final night. These gifts are usually exclusive Don “Ducky” Williams prints, but sometimes there are other surprises. While they aren’t guaranteed, these special surprise gifts add a touch of magic to your Disney Cruise Line vacation.
6. Upgraded Stateroom Amenities for Disney Concierge Level
Depending on the ship, Concierge staterooms range from a regular Category 4 type that sleeps five to a giant Royal Suite that sleeps seven. They all have upgraded amenities, including upgraded linens and sofas/chairs that are more comfortable than you find in standard staterooms. Guests can also choose which type of pillow they want to use: feather, hypoallergenic, or therapeutic memory foam.
Upon check-in, you will discover soft, comfortable bathrobes and slippers in the Concierge Level staterooms to use during your cruise. All staterooms have upgraded toiletries and a refrigerator stocked with complimentary bottled water and sodas of your choice (restocked every day). These amenities make your cruise even more special and add an extra touch of luxury.
7. Priority Cabana Reservations on Castaway Cay
Castaway Cay beach cabanas are a hot ticket. Concierge guests (and Platinum Castaway Club members) can book a Cabana at Castaway Cay before anyone else. Other guests often have no chance to reserve a cabana before they are all booked.
If a Cabana at Castaway Cay is a top priority, you may consider upgrading to Concierge. The Concierge Level does not guarantee a cabana, but it gives you a much better chance of getting one.
8. Additional Free Internet for Disney Cruise Line Concierge Guests
On ships which sell internet packages via data increments (MB), all guests have access to 50 MB of free wifi. Concierge guests enjoy an extra 100 MB of data usage. This means you can stay connected to your friends and family at home without worrying about racking up a hefty bill.
Note: Guests staying in the super luxurious Royal Suites get unlimited internet access.
9. Exclusive Character Meet-and-Greet
Concierge guests typically have the opportunity to enjoy a private Disney character meet-and-greet in the lounge. The characters will be more accessible, and you’ll be able to take some great shots without competing with non-Concierge passengers.
10. Priority Seating at Shows
Concierge-level guests now have the option of entering the Walt Disney Theater early to ensure the best seats.
It works this way: The Concierge guests will gather in the Concierge Lounge approximately 30 minutes before the show. Then they will be guided to the theater via a backstage pathway to avoid long lines outside.
As Concierge guests enter the theater, they can select their preferred seats before the doors open to the rest of the audience. Gourmet popcorn is also available as a complimentary treat for Concierge guests.
11. Special Dining Opportunities
If you stay in a Concierge stateroom with a dining table, you have the option of having dinner delivered to your stateroom from the main dining room. Palo delivery is even available to the Royal Suite guests.
On the last morning, Concierge guests can order breakfast from room service. Room service closes at 1:30 am for all non-Concierge guests.
12. Concierge Host
Concierge Hosts are available exclusively to Concierge guests during their stay aboard the ship. Your Concierge Host can assist you with any needs you may have rather than waiting at the guest services desk. It’s like having your own personal assistant on vacation!
Concierge Hosts can assist you with checking excursion availability, booking shore excursions, depositing funds into your account, handling your laundry/dry cleaning, changing a dining reservation at Palo or Remy, and booking placeholders for your next Disney cruise. If you have questions, they are also there to answer them.
These Concierge Hosts are exceptional and remarkably attentive to your needs. There is nothing too much trouble for them, and they always do it with a smile. Don’t forget to tip!