What can I expect from Disney customer service?
In general, Disney’s customer service is quite good. Representatives are typically friendly and helpful and will do their best to resolve any issues you may have. However, because of the high volume of calls, it’s not always possible for them to fix every problem immediately. In some cases, they may ask you to call back at a later time. Disney also has a policy of not calling customers back, so if you need to speak with a representative again, you will need to call them yourself.
If you’d rather outsource the hassle of booking your Disney reservations, we recommend contacting The Vacationeer. They can save you a lot of time and ensure you get the best available dining, restaurant, and hotel reservations at the lowest prices. Best of all, their services are 100% free to you!
Best Way to Talk with a Live Person at Disney?
If you need to speak to a live customer service representative in Disney customer service, dial 1-407-939-5277. You need to stay on the line to speak with a live agent.
The Disney Help Center also offers the option to chat live with a Disney Customer Support Agent Monday-Sunday from 7 AM until 11 PM EST.
What is the average wait time for Disney’s Customer Service?
The typical wait time to speak with a Disney Cast Member is about 30-40 minutes, though the wait time can easily balloon during peak demand periods or when a major storm is impacting part of the country. As we mentioned, the best time to contact Disney customer service is early morning or late evening when the call volume is lowest. You may also want to try contacting Disney during the week since weekends tend to be busy.
Does Disney World have good customer service?
Overall, Disney World has good customer service. Usually, representatives are friendly and helpful and will do their best to resolve any issues you may have.
As a result of the large volume of calls, they may not always be able to fix every problem immediately. It may be necessary for you to call back later. Also, Disney does not call back its customers, so you must contact them directly.
Where is Customer Service/Guest Relations located at Disney World?
Customer service is known as Guest Relations at Walt Disney World.
Guest Relations services are available at all four theme parks (both inside the gate and outside before entering), two water parks, Disney Springs, and the ESPN Wide World of Sports Complex. Depending on the park or complex, each Guest Relations location is open during its regular operating hours.
You can find a wealth of information about Disney’s theme parks, services for Guests with Disabilities, tours, attractions, and more at Guest Relations locations.
Visitors can find Guide Maps to each Disney theme park in six different languages: English, Spanish, French, Portuguese, German, and Japanese. Disney World Maps for other parks are only available in English.
Guest Relations at Magic Kingdom, for example, offers Magic Kingdom Guide Maps in six different languages – as well as English-only Guide Maps for other parks.
Additionally, each location provides detailed disability guides.
Guest Relations at Disney World provides the following information:
- Information regarding accessibility
- Currency exchange and assistance for International Guests
- Dining reservations
- Lost & Found
- Separated Guest assistance
- Services for Guests with Disabilities
- Ticket upgrades and information
- And more!
How do I complain to Disney World?
In the unfortunate circumstance where you need wish to complain, you can contact (407) 939-2273 for non-reservation issues, (407) 939-6104 if your issue deals with a past visit, or (407) 934-7639 for existing ticket issues. If you are unsure who to call, dial the general assistance number at (407) 939-5277.
Guests can send an email or stop into one of the Guest Relations locations at Disney’s theme parks and in the Disney Springs Resort Area, Wide World of Sports Resort Area, and Animal Kingdom Resort Area.
Mail complaints to the following address:
Walt Disney World Guest Communications
P.O. Box 10,040
Lake Buena Vista, FL 32830-0040
Disney does its best to accommodate unhappy Guests in restaurants, hotels, and elsewhere, so please be polite and try to resolve your issue before getting too angry.
What is Disney World’s address?
Disney World covers about 43 square miles, so nailing down an exact address isn’t necessarily that easy. The Team Disney building at Walt Disney World Resort is located at 1375 E Buena Vista Dr, Orlando, FL 32830, though that’s not where you should send any mail.
To send mail to virtually any department or employee at Disney World, write to:
[Name of employee, title, or department]
Walt Disney World Resort
PO Box 10,000
Lake Buena Vista, FL 32830
Disney’s internal mail system will sort it out from there.
How do I talk to someone at Disney World?
If you need to talk to someone while at Disney World, the best thing to do is go to the Guest Relations office. The guest relations office is located near the main entrance of each theme park (both outside the gate and once you’ve entered) and at Disney Springs, and they can help you with any problems or questions you may have. You can also call Disney World customer service at (407) 939-5277.