Disney World Customer Service
Contact Information for Disney World Guest Services
Phone Number, Email, & Live Chat

If this is your first time visiting Disney World, or even if this is a return trip, you probably have some questions and may need to reach out to Disney World Customer Service. The following article will provide essential contact information for Disney World, including the phone number and email address of customer service, along with the best time to call and conduct a live chat. We’ll answer some common questions about Disney’s customer service, including whether or not they call back and how long you’ll wait on hold. Additionally, we will provide the contact information for Disney World resort hotels in case you need to get in touch.

Note: This page is for Walt Disney World in Florida. We have a similar page offering contact information for Disneyland in California.

General Contact Information for Disney World

Throughout this article we have an extensive list of phone numbers, email addresses, social media profiles, and live chat services that are dedicated to very specific situations.

If you are unsure which of them to use in your situation, you can try the following general methods:

  • General Assistance Phone Number: (407) 939-5277
  • General Assistance Email: Use the contact form located here, as there is no published email addresses
  • General Assistance Mailing Address: Walt Disney World Resort, P.O. Box 10000, Lake Buena Vista, FL 32830

Want someone else to wait on hold to speak to Disney customer service for you?  We suggest you enlist the services of a Disney travel agent.  There’s no charge to use their services, and they can often assist you even if you’ve already booked your trip!  (See the “Travel Agent Takeovers” section of this article for more information).

In our view, there’s no better Disney travel agency than The Vacationeer!  Their team of 90+ Disney experts help families plan thousands of trips every year, and that means assisting even in situations when the pixie dust is running a bit low.  You’ll love working with them, and you’ll really love the fact that they handle all of the communication with Disney for you — contact The Vacationeer today!

What is Disney World’s phone number?

For Walt Disney World’s customer service, there are different numbers for specific inquiries.

If you have general questions about Walt Disney World vacations, including resort reservations, vacation packages, and tickets, call (407) 939-5277. For more specific inquiries, Disney offers a variety of numbers.

Here is a comprehensive list of Disney’s customer service phone numbers.

Disney World Phone Numbers for Reservations, Tickets, and Tech Support

  • Disney Resort Hotel Reservations: (407) 939-1936
  • New Tickets: (407) 939-7679
  • Existing Tickets: (407) 934-7639
  • Dining Reservations: (407) 939-3463 (or visit disneyworld.com/dine)
  • Disney PhotoPass: (407) 560-4300
  • Website Support: (407) 939-4357
  • Tours, Recreation: (407) 939-1929
  • Star Wars: Galactic Starcruiser: (407) 939-1800
  • Annual Passholders: (407) 560-7277
  • Group Reservations (10 or More Rooms): (407) 939-1942
  • My Disney Experience and MagicBands: (407) 939-4357
  • Kids Nite Out (Childcare Services): (407) 828-0920
  • Best Friends Pet Hotel (Doggie Daycare/Boarding): (407) 209-3126

Resort Hotel and Theme Park Information

  • Non-Reservation Questions: (407) 939-2273
  • Questions about your Past Walt Disney World Visits: (407) 939-6104
  • Disability Services: (407) 560-2547

How do I contact the Disney hotels?

You can contact Disney World resort hotels by calling (407) 939-1936 if you’re making a new reservation or by calling (407) 934-7639 if you already have a reservation. The customer service representative will transfer your call to the proper location if necessary.

If you’d prefer to contact the hotels directly, you may do so by calling the following phone numbers.

Phone Numbers for the Disney World Resorts

  • Disney’s All-Star Movies Resort – (407) 939-7000
  • Disney’s All-Star Music Resort – (407) 939-6000
  • Disney’s All-Star Sports Resort – (407) 939-5000
  • Disney’s Animal Kingdom Lodge – (407) 938-3000
  • Disney’s Art of Animation Resort – (407) 938-7000
  • Disney’s Beach Club – (407) 934-8000
  • Disney’s Beach Club Villas – (407) 934-2175
  • Disney’s Boardwalk Villas – (407) 939-5100
  • Disney’s Boardwalk Inn – (407) 939-5100
  • Disney’s Caribbean Beach Resort – (407) 934-3400
  • Disney’s Contemporary Resort – (407) 824-1000
  • Disney’s Coronado Springs Resort – (407) 939-1000
  • Disney’s Fort Wilderness Resort and Campground – (407) 824-2900
  • Disney’s Grand Floridian Resort & Spa – (407) 824-3000
  • Disney’s Old Key West Resort – (407) 827-7700
  • Disney’s Polynesian Resort – (407) 824-2000
  • Disney’s Pop Century Resort – (407) 938-4000
  • Disney’s Port Orleans Resort – French Quarter – (407) 934-5000
  • Disney’s Port Orleans Resort – Riverside – (407) 934-6000
  • Disney’s Riviera Resort – (407) 828-7030
  • Disney’s Saratoga Springs Resort & Spa – (407) 827-1100
  • Walt Disney World Swan – (407) 934-3000
  • Walt Disney World Dolphin -(407) 934-4000
  • Disney’s Wilderness Lodge – (407) 824-3200
  • Disney’s Wilderness Lodge Villas – (407) 824-3200
  • Disney’s Yacht Club– (407) 934-7000
  • Shades of Green (exclusively for US military families) – (407) 824-3600 or (407) 824-3400
Cinderella Castle at Magic Kingdom

The following are some frequently asked questions about Disney World’s contact information.

How do you contact Disney World?

The best way to reach Disney customer support is by phone. The customer service number for Disney World is (407) 939-5277 for general assistance, (407) 939-2273 for non-reservation questions, (407) 939-7679 for new ticket questions and reservations, (407) 934-7639 for existing reservations, and (407) 939-1936 for Disney Resort Hotel Reservations. See our list above for more specific customer service phone numbers.

You can also email Disney customer service via their Guest Services contact form:

https://disneyworld.disney.go.com/help/email/

What are Disney’s customer service hours?

You can reach Disney Customer Support by calling 1-407-939-5277 between 7 AM and 11 PM ET.

Disney World’s Customer Service operation hours are as follows:

  • Monday: 7 AM – 11 PM ET
  • Tuesday: 7 AM – 11 PM ET
  • Wednesday: 7 AM to 11 PM ET
  • Thursday: 7 AM to 11 PM ET
  • Friday: 7 AM to 11 PM ET
  • Saturday: 7 AM to 11 PM ET
  • Sunday: 7 AM to 11 PM ET

What is the best time to call Disney Guest Services?

The best time to call Disney customer service is early morning or late evening, typically when call volume is lowest. It’s also best to try contacting Disney during the week, as weekends tend to be busier.

Customer service is available daily from 7:00 AM to 11:00 PM Eastern Time. Guests under 18 must have parental or guardian permission to call.

Does Disney World have a live chat?

Live chat is available on Disney World’s website. Visit the Disney Help Center to chat with a live Disney Customer Support Agent (yes, a real person). Click on the chat button on the top right side of the page to begin a chat.

Disney’s live chat is available daily from 7 AM until 11 PM ET.

If the chat function isn’t working, keep trying, or try another method. Disney’s Help Center page also includes buttons for contacting Disney by phone or email.

WDW Epcot Fountains

How do you send an email to Disney World?

Disney’s website no longer lists an email address for customer service. Instead, you need to use the following Guest Services contact form to send them an email:

https://disneyworld.disney.go.com/help/email/

Other email addresses:

  • For press inquiries about Disney Parks, Experiences, and Products, email [email protected]
  • For inquiries about sponsorships, grants, donations, or outreach, email The Walt Disney Company at [email protected].
  • For corporate inquiries, email The Walt Disney Company at [email protected].

Social Networks for Disney’s Customer Service

It is possible to contact Walt Disney World Resort’s customer service via social media. A customer service representative will usually respond within one hour or so.

Here are the social media pages for Walt Disney World Resort.

Using this medium for general inquiries is fine, but you should contact your Disney travel agent – or Disney directly – if you need assistance with your reservations.

How can I get Disney to call me back?

You may be wondering whether Disney’s customer service will call you back and how long you can expect to wait on hold.

Disney typically doesn’t call back customers when they need assistance, so it’s best to contact them directly. The wait time varies depending on when and what day of the week you call, but you can expect to wait on hold for about 30-40 minutes. You might not have to wait as long during the weekday or if you call early in the morning and late at night.

What are Disney Travel Agent Takeovers?

Planning and booking a Disney family vacation can be complicated and overwhelming. Why not let an experienced Disney vacation planner take care of your complexities and headaches? Disney travel agent takeovers are a hassle-free alternative to contacting Disney customer service yourself. 

Here’s how they can help:

If you are planning your trip but haven’t booked anything yet:

There are many benefits to working with a Disney travel agent. They help you plan your itinerary, book your theme park tickets, hotel and dining reservations, and transportation to and from Orlando airport. Also, they’ll help you find the best time to go so you will save the most money and avoid the crowds. They can even set up a layaway plan so you can spread out payments.

If you’ve already booked some or all of your trip:

If your initial booking was made within the past 30 days AND you have not yet paid for your vacation in full, then a Disney travel agent can take over for you (handle your reservations from now on). They can finalize your Disney resort and theme park tickets, make your remaining dining reservations, reserve your childcare services, and apply the most significant discounts to your trip. Even if you’ve done most of this already, working with an experienced travel agent can still be a huge asset.

Best of all, Disney’s travel planner services are entirely free to you. There are no hidden fees!

The Vacationeer, our trusted Disney travel partner, is a great place to start. Click HERE for a free, no-obligation quote – you won’t regret it!

What can I expect from Disney customer service?

In general, Disney’s customer service is quite good. Representatives are typically friendly and helpful and will do their best to resolve any issues you may have. However, because of the high volume of calls, it’s not always possible for them to fix every problem immediately. In some cases, they may ask you to call back at a later time. Disney also has a policy of not calling customers back, so if you need to speak with a representative again, you will need to call them yourself.

If you’d rather outsource the hassle of booking your Disney reservations, we recommend contacting The Vacationeer. They can save you a lot of time and ensure you get the best available dining, restaurant, and hotel reservations at the lowest prices. Best of all, their services are 100% free to you!

Best Way to Talk with a Live Person at Disney?

If you need to speak to a live customer service representative in Disney customer service, dial 1-407-939-5277. You need to stay on the line to speak with a live agent.

The Disney Help Center also offers the option to chat live with a Disney Customer Support Agent Monday-Sunday from 7 AM until 11 PM EST.

What is the average wait time for Disney’s Customer Service?

The typical wait time to speak with a Disney Cast Member is about 30-40 minutes, though the wait time can easily balloon during peak demand periods or when a major storm is impacting part of the country. As we mentioned, the best time to contact Disney customer service is early morning or late evening when the call volume is lowest. You may also want to try contacting Disney during the week since weekends tend to be busy.

Does Disney World have good customer service?

Overall, Disney World has good customer service. Usually, representatives are friendly and helpful and will do their best to resolve any issues you may have.

As a result of the large volume of calls, they may not always be able to fix every problem immediately. It may be necessary for you to call back later. Also, Disney does not call back its customers, so you must contact them directly.

Where is Customer Service/Guest Relations located at Disney World?

Customer service is known as Guest Relations at Walt Disney World.

Guest Relations services are available at all four theme parks (both inside the gate and outside before entering), two water parks, Disney Springs, and the ESPN Wide World of Sports Complex. Depending on the park or complex, each Guest Relations location is open during its regular operating hours.

You can find a wealth of information about Disney’s theme parks, services for Guests with Disabilities, tours, attractions, and more at Guest Relations locations.

Visitors can find Guide Maps to each Disney theme park in six different languages: English, Spanish, French, Portuguese, German, and Japanese. Disney World Maps for other parks are only available in English.

Guest Relations at Magic Kingdom, for example, offers Magic Kingdom Guide Maps in six different languages – as well as English-only Guide Maps for other parks.

Additionally, each location provides detailed disability guides.

Guest Relations at Disney World provides the following information:

  • Information regarding accessibility
  • Currency exchange and assistance for International Guests
  • Dining reservations
  • Lost & Found
  • Separated Guest assistance
  • Services for Guests with Disabilities
  • Ticket upgrades and information
  • And more!
Storm Troopers Marching at Hollywood Studios

How do I complain to Disney World?

In the unfortunate circumstance where you need wish to complain, you can contact (407) 939-2273 for non-reservation issues, (407) 939-6104 if your issue deals with a past visit, or (407) 934-7639 for existing ticket issues. If you are unsure who to call, dial the general assistance number at (407) 939-5277.

Guests can send an email or stop into one of the Guest Relations locations at Disney’s theme parks and in the Disney Springs Resort Area, Wide World of Sports Resort Area, and Animal Kingdom Resort Area.

Mail complaints to the following address:

Walt Disney World Guest Communications
P.O. Box 10,040
Lake Buena Vista, FL 32830-0040

Disney does its best to accommodate unhappy Guests in restaurants, hotels, and elsewhere, so please be polite and try to resolve your issue before getting too angry.

What is Disney World’s address?

Disney World covers about 43 square miles, so nailing down an exact address isn’t necessarily that easy.  The Team Disney building at Walt Disney World Resort is located at 1375 E Buena Vista Dr, Orlando, FL 32830, though that’s not where you should send any mail.

To send mail to virtually any department or employee at Disney World, write to:

[Name of employee, title, or department] Walt Disney World Resort
PO Box 10,000
Lake Buena Vista, FL 32830

Disney’s internal mail system will sort it out from there.

How do I talk to someone at Disney World?

If you need to talk to someone while at Disney World, the best thing to do is go to the Guest Relations office. The guest relations office is located near the main entrance of each theme park (both outside the gate and once you’ve entered) and at Disney Springs, and they can help you with any problems or questions you may have. You can also call Disney World customer service at (407) 939-5277.

Ready to book your trip?

When you’re ready to plan your Disney trip, contact the Disney vacation planners at The Vacationeer.

These expert Disney travel planners can handle your entire vacation – from when you land in Orlando to when you head back home. They’ll get you the best possible price on hotel reservations and manage all of your park tickets, dining, and more. Get a free quote on your trip today!

We hope this article has helped provide you with the essential contact information for Disney World. Enjoy your trip!