Disneyland Customer Service
Contact Information for Disneyland Guest Services
Phone Number, Email, & Guest Relations

Disneyland Resort offers a variety of ways to get in touch with customer service, whether you have a question about your hotel stay, need help with your tickets, or want to know more about the parks and attractions. The following article provides essential contact information for Disneyland, from phone numbers to email addresses, and offers the best time to call and conduct a live chat. We’ll answer some common questions about Disneyland’s customer service, including whether or not they call you back and how long you should expect to wait on hold. We will also provide the contact information for Disneyland hotels in case you need to speak with them directly.

Note: This page is for Disneyland in California. We have a similar page offering contact information for Disney World in Florida.

General Contact Information for Disneyland

Suppose you are unsure which department to contact. In that case, you should contact Disneyland’s general information in the following ways:

  • Guest Information Hotline: (714) 781-4636
  • General Assistance Email: Disneyland uses this contact form for email correspondence.
  • General Mailing Address: Disneyland Resort P.O. Box 3232 Anaheim, CA 92803-3232

Would you like someone else to speak with Disneyland customer service on your behalf? We recommend working with a Disney travel agent. Their services are free and can often assist you even if you have already booked your trip! (See the “Travel Agent Takeovers” section for more information).

The Vacationeer is the best Disney travel agency, in our opinion! The team of 90+ Disney experts helps families plan thousands of trips yearly, even when the pixie dust is running a bit low. Working with The Vacationeer will be a pleasure, and you’ll appreciate that they handle your Disney communications for you. Contact The Vacationeer today!

What is Disneyland’s phone number?

Disneyland has multiple customer service phone numbers for different inquiries.

You can contact Disneyland’s customer service department by calling (714) 781-4636 for general information about Disneyland vacations. For more specific inquiries, a comprehensive list of Disneyland’s customer service phone numbers is provided below.

Disneyland Phone Numbers for Reservations, Tickets, and Customer Support

  • Disneyland Hotel Reservations: (714) 956-6425
  • Tickets: (714) 781-4636
  • Vacation Packages: (714) 520-5060
  • Dining Reservations: (714) 781-3463 (or visit the website)
  • Disability Services: (407) 560-2547
  • Disney Genie Service: (714) 781-4636
  • PhotoPass Guest Support: (714) 520-7106
  • Website Support: (714) 520-6222
  • Magic Key Holders: (714) 781-7277
  • Annual Passholders: (407) 939-7277
  • Group Tickets (Business Meetings, Conventions, and Events): (714) 520-7079
  • Disney Imagination Campus Youth Groups: (714) 520-7053
  • Merchandise Guest Services: (877) 560-6477
  • Tenaya Stone Spa: (714) 300-7310
  • Lost and Found Center: (714) 817-2166
  • Emergencies: 911

How do I contact the Disneyland hotels?

You can contact Disneyland hotels by calling (714) 956-6425. The customer service representative can transfer you to the proper location if necessary. For direct contact with the hotels, please call the following numbers.

Direct Phone Numbers and Addresses of Disneyland’s Hotels

Disney’s Grand Californian Hotel & Spa

  • Phone: (714) 635-2300
  • Address: 1600 Disneyland Dr, Anaheim, CA 92802

Disney’s Pixar Place Hotel

  • Phone: (714) 999-0990
  • Address: 1717 Disneyland Dr, Anaheim, CA 92802

Disneyland Hotel

  • Phone: (714) 635-2300
  • Address: 1600 Disneyland Dr, Anaheim, CA 92802
World of Color at Disney California Adventure

Here are some frequently asked questions about Disneyland’s contact information.

How do you contact Disneyland Resort?

The best way to reach Disneyland customer support is by phone. For general assistance, Disneyland customer service can be reached at (714) 781-4636, (714) 956-6425 for questions about Disneyland hotels, (714) 781-4636 for ticketing, (714) 520-5060 for vacation packages, or (714) 781-3463 for dining reservations. You can find other customer service numbers in our list above.

You can also write to Disneyland customer service via their email contact form.

What are Disneyland’s customer service hours?

You can reach Disneyland Customer Support by calling 1-714-781-4636 between 7 AM and 9 PM PST.

Disneyland’s Customer Service operation hours are as follows:

  • Monday: 7 AM to 9 PM PST
  • Tuesday: 7 AM to 9 PM PST
  • Wednesday: 7 AM to 9 PM PST
  • Thursday: 7 AM to 9 PM PST
  • Friday: 7 AM to 9 PM PST
  • Saturday: 7 AM to 9 PM PST
  • Sunday: 7 AM to 9 PM PST

What is the best time to call customer service at Disneyland?

Disneyland’s customer service phone line is open daily from 7:00 AM to 9:00 PM Pacific Standard Time. The best times to call Disney customer service are typically early in the morning or later in the night when call volume is at its lowest. You may also have better luck calling during the weekdays, as weekends tend to be busier.

Remember that Disneyland’s customer service team can assist with various issues, including bookings, reservations, ticketing, etc. If you have an inquiry that falls outside their scope, they may still be able to direct you to the appropriate Disneyland contact. For guests under 18 years of age, parental or guardian permission is required to contact Disneyland customer service.

Does Disneyland have a live chat?

Disneyland Resort does not currently offer customer support through live chat. The best way to reach Disneyland Resort’s customer support is by calling 714-781-4565 or emailing via their contact form.

The Disneyland Resort online Help Centre offers a wide variety of pre-trip information. No matter your Disneyland-related question, you may be able to find the answer you’re looking for without having to pick up the phone or wait for a reply email.

Alternatively, you can reach out to The Vacationeer for assistance in planning and booking your Disneyland vacation and handling your customer service issues (their services are free).

Mad Tea Party at Disneyland

How do you send an email to Disneyland?

Disneyland no longer provides an email address for customer service. Instead, you can send an email to Guest Services using the following form:

https://disneyland.disney.go.com/help/email/

Other Disney email addresses:

  • To reach the Disney Parks, Experiences, and Products subsidiary (informally known as “Disney Parks”), send an email to [email protected]
  • To inquire about sponsorships, grants, donations, or outreach, send an email to [email protected]
  • If you have corporate inquiries, send an email to [email protected]

List of Disneyland’s Social Media Accounts (for Customer Service)

You can reach out to Disneyland Resort’s customer service via social media. A customer service representative will typically respond to inquiries within one hour. However, Disneyland cannot guarantee that all questions submitted through social media will be answered promptly (or at all).

Here is a list of Disneyland Resort’s social media pages:

If you have a specific or time-sensitive question, it is advisable to call Disneyland Resort directly rather than relying on social media. Alternatively, you can get help planning and booking your Disney theme park vacation from a Disney travel agency such as The Vacationeer.

How can I get Disneyland to call me back?

Disneyland typically doesn’t call back customers who need assistance, so don’t hold your breath if you have yet to hear back from them. The best way to get in touch with Disneyland customer service is to call them directly.

What is the hold time for Disneyland customer service?

Disneyland’s customer service is notorious for making people wait on hold for long periods.

In fact, you can expect to wait on hold for about 30 to 40 minutes. The wait time will depend on what time of day and day of the week you call, but you should expect to wait on hold for any time you call. You may not have to wait as long during the weekdays or if you call early in the morning or late at night.

Disneyland’s customer service representatives are often busy, so it’s best to be prepared with a list of questions or concerns when you call. That way, you can make the most of your time on the phone.

Disneyland’s customer service department is open from 7:00 AM to 9:00 PM PST and can be reached at (714) 781-4636. If you want to avoid the hassle, let The Vacationeer handle the trip details on your behalf.

What are Disney Travel Agent Takeovers?

The process of planning and booking a Disneyland family vacation can be confusing and overwhelming. Rather than dealing with the stress and complexities of Disney vacation planning, why not let a Disney vacation planner handle it for you? Disney travel agent takeovers are a convenient alternative to contacting Disneyland customer service yourself. Here’s how a Disney Travel Agent can help.

If you are planning your Disneyland trip but haven’t booked yet:

Disney travel agents can book your theme park tickets, hotel reservations, and ground transportation at the best prices. They can help you plan your in-park itinerary and even offer a layaway plan, so you don’t have to pay for everything at once. Moreover, they will help you determine the best time to visit to avoid crowds at Disneyland. There are plenty of reasons to book your Disney vacation through an expert vacation planner, but perhaps the best reason is that their services are free!

If you’ve already booked some or all of your Disneyland trip:

If you made your initial reservation within the past 30 days AND have not yet paid in full, a Disney travel agent can take over your reservations. Their services include finalizing Disney hotel reservations, reserving remaining dining reservations, and arranging anything else you need. You can still benefit from working with an experienced Disney travel agent, even if you’ve done most of this already. And again, the best part is that Disney’s travel planner services are entirely free!

Our trusted Disney travel partner, The Vacationeer, is a great place to start. Click HERE for a free, no-obligation quote – you won’t regret it!

What can I expect from Disneyland customer service?

Disneyland’s customer service is generally known to be friendly and helpful. Still, due to the high volume of calls, they may not always be able to resolve every issue immediately. It is also their policy not to call customers back, so if you need to speak with a representative again, you will have to contact them yourself. Alternatively, a vacation planning service like The Vacationeer can save you time and ensure you get the best restaurant and hotel reservations at the lowest prices. Overall, Disneyland’s customer service strives to provide a positive experience for all visitors.

What is the best way to speak with a live person at Disneyland?

Trying to speak with a live person at Disneyland customer service can sometimes feel like a daunting task. However, the Disneyland website offers several options for contacting a customer representative. The quickest way is to call 1-714-781-4636 during their hours of operation, Monday-Sunday, from 7 AM until 9 PM PST. You may have to stay on the line before being connected to a live agent, but this method allows for direct communication and the ability to address any concerns immediately.

How long does it take to get customer service at Disneyland?

Disneyland’s customer service is available by phone or email. The average wait time to speak with a Disneyland Cast Member over the phone is 30-40 minutes, though the wait time can increase during peak demand periods or when a significant storm affects part of the country. Disneyland phone support is available Monday-Sunday from 7 AM until 9 PM PST. The best time to contact Disneyland customer service is early morning or late evening when the call volume is the lowest. The Disneyland website also offers an email contact form, but response times are slow.

Does Disneyland have good customer service?

Disneyland’s customer service team is available to help with any issues or questions you may have about your Disneyland experience. You can reach them by phone at 714-781-4636 or by email.

Disneyland has very good customer service, and representatives are typically friendly, compassionate, and helpful. However, due to the large volume of calls they receive, wait times can be extended (30-40 minutes on average). Be patient, and you will eventually be able to speak to a Disneyland customer service representative who can help resolve your issue.

Disneyland’s customer service hotline is available to take your call seven days a week (from 7 AM until 9 PM PST). Disneyland does not call back its customers, so you must contact them directly if you need assistance.

Where is Customer Service/Guest Relations located at Disneyland?

You can find several Guest Relations locations throughout the Disneyland Resort. These information centers are the place to ask questions, make reservations, and more.

Guest Relations at Disneyland offers the following services:

  • Up-to-the-minute theme park news
  • Accessibility information
  • Disneyland Map
  • Guide maps in Italian, German, Spanish, French, Chinese, Korean, Japanese, and Portuguese
  • Complimentary Translation Devices for Attractions
  • Times Guides detailing the parade and show information
  • Obtain information about rides, restaurants, Disneyland history, and more

Assistance with Reservations and Tickets for:

Additional Services

  • Lost and Found
  • Foreign currency exchange
  • General Assistance

Guest Relations Locations at Disneyland Park

  • City Hall (Main Street, U.S.A.)
  • Central Plaza Information Board (next to Plaza Inn)
  • Fantasyland kiosk (across from Matterhorn Bobsleds)
  • Frontierland kiosk (between Frontierland and Fantasyland)
  • New Orleans Square kiosk (near the Haunted Mansion’s exit)
  • Tomorrowland kiosk (near Star Trader)

Guest Relations Locations at Disney California Adventure Park

  • Chamber of Commerce (Buena Vista Street)
  • Information Station (Buena Vista Street)
  • Cars Land kiosk (near the Cars Land exit)
  • Pixar Pier kiosk (next to Jessie’s Critter Carousel)

How do I complain to Disneyland?

Disneyland is a place where families can create lasting memories together. However, there are occasionally situations when things don’t go according to plan. You can take a few avenues to file a complaint in these less-than-magical instances.

If you’re still in the park, the best thing to do is head to the nearest Guest Relations location. There, one of the Cast Members will be able to help you resolve your issue. If it’s something they can’t take care of immediately, they’ll at least be able to file a report.

If you’re not in the park anymore or your issue is with something that happened before or after your trip, you can either call Disneyland’s customer service number at (714) 781-4636 or fill out their email contact form. When calling or emailing, make sure to have as many details as possible on hand, including dates, times, names of people involved, and (if applicable) photos or videos as you file a complaint. You’ll help the customer service team resolve your issue more quickly and efficiently by providing as much information as possible.

If you are unhappy with a service, hotel, or anything else at Disneyland, they will do their best to accommodate you. Please be polite and try to resolve your issue before getting too upset.

What is Disneyland’s address?

Disneyland’s physical address is Disneyland Dr, Anaheim, CA 92802. However, if you want to send something to Disneyland, their mailing address is PO Box 3232 Anaheim, CA 92803-3232.

If you have a question or comment, Disneyland would prefer you to reach out by phone or email (via the contact form) rather than sending something in the mail. This is likely because it would be difficult for them to manage and respond to all of the mail they would receive otherwise.

Disneyland is a popular destination, so it’s no surprise that it would receive a high volume of mail if it didn’t have a specific system in place for managing it. By giving visitors other options for contacting them, they can ensure that each inquiry receives the attention it deserves.

How do I talk to someone at Disneyland?

When you need to talk to someone at Disneyland, the best thing to do is to call the guest information hotline at (714) 781-4636. A customer service representative will answer your question or direct your call to the appropriate person. You can also reach out to Cast Members if you are already in the park; they will be glad to assist. If you are unable to find someone, you can visit the Guest Relations locations. Disneyland is committed to providing excellent customer service, so you shouldn’t have any problems getting the help you need.

How do I contact Disneyland customer service from outside the US?

If you’re trying to contact Disneyland from outside the USA, the best way is to call the main customer service number at (714) 781-INFO. You can also fill out the contact form on their website; someone will get back to you via email. If you have a language barrier, let them know when you call or email, and they’ll do their best to respond in your language. Either way, they’ll be able to help you with whatever question or concern you have.

Is Disneyland customer service available to those who are deaf?

If you are deaf or hard of hearing, the best way to reach Disneyland customer service is by emailing them through the contact form on their website. You can also visit a Guest Relations location inside the theme parks or have someone contact the Disability Services department at (407) 560-2547 for more information.

When contacting customer service, be sure to include your preferred method of communication (e.g., TTY, VRS, etc.) so that they can best assist you. Disneyland is committed to providing a magical experience for everyone and will do its best to accommodate your needs.

Are you ready to book your Disneyland vacation?

Planning a Disneyland vacation can be daunting, and sometimes it can be challenging to get through to customer service. Fortunately, there are Disney travel agencies like The Vacationeer to help you through the process.

With The Vacationeer, you will be assigned a dedicated vacation planner who can help you plan and book your trip and provide expert guidance and assistance throughout. Your Vacationeer will take care of all the details for you – from booking your hotel and park tickets to making dining reservations. They can even help you plan your itinerary so you make the most of your time at the parks. And if there’s ever a problem or issue during your trip, The Vacationeer can be your customer support team to help resolve it – so you can relax and enjoy your trip.

The Vacationeer can also help you if you’ve already booked most of your trip but need someone to take over the reservations and logistics. Either way, using a professional Disneyland travel agency can take the hassle out of planning your dream vacation.

So if you’re considering a trip to Disneyland – or have already booked some aspects of your trip – don’t hesitate to contact The Vacationeer. They will be happy to help make your vacation dreams come true!

Click here to get free assistance from The Vacationeer.

We hope this article has helped provide you with the essential contact information for Disneyland customer service. Enjoy your trip!