Sandals Resorts Customer Service
Contact Information for Sandals Caribbean Vacations

If you’re looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, you’ve come to the right place. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. We also offer tips on getting the best customer service experience. Whether you’re planning a Sandals vacation or need to resolve an issue from a previous visit, we’ve got you covered!

How can I contact Sandals Resorts customer service?

Sandals Resorts is a chain of all-inclusive resorts for couples in the Caribbean. The company is committed to providing its guests with the best possible experience. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. In addition, you can work with a Sandals travel agent to ensure a hassle-free experience. Below we have outlined these options in more detail.

Phone Number

The best way to contact Sandals is to call them directly. The customer service phone number for Sandals Resorts is 1-888-726-3257. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations.

Live Chat

To communicate with a live customer service representative, go to and click on the “live chat” box at the bottom right side of the screen. Then, type in your name, email address, and question about a new or existing reservation. A customer service representative will then join the chat and help you with whatever you need.


If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. You can request a Sandals representative to call you back or send you an email response. Here is the email contact form for Sandals Resorts:

Travel Agents

Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. They provide helpful and hassle-free services without any charge (yes, it’s free).

There are several reasons to use a travel agent for Sandals vacations. First and foremost, a travel agent can provide expert advice on everything from the best time to go to the best Sandals resorts for your needs. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. And finally, they can offer insider tips on how to save money. Whether you’re looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality!

Booking Sandals through The Vacationeer travel agency ensures you’ll get expert advice and top-notch service. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible.

Find out how much Sandals vacations cost from The Vacationeer. Click HERE for a free, no-obligation quote, and let them help you plan the perfect Caribbean all-inclusive getaway!

Sandals Grande Antigua

Sandals Grand Antigua | Image © Sandals

Is there an email address for Sandals customer service?

There are two ways to contact Sandals customer service via email. You can email Sandals by filling out and submitting the contact form on their website. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which you’d like a response – a call or an email. Sandals will respond to your email shortly.

You can also email Sandals directly at [email protected]. A customer service representative will respond to your email request as quickly as possible.

We recommend calling Sandals’ customer service hotline if you need immediate assistance. Hotline hours are 7 AM – 11 PM EST, seven days a week. The number is 1-888-SANDALS (726-3257).

How do I make a Sandals reservation over the phone?

Sandals offers a customer service hotline for guests and travel agents to make reservations, ask questions about existing reservations, or make changes to existing reservations. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST.

As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. Press 1 if you are a travel agent or tour operator. If you are not a travel agent or tour operator, press 2, and you will be prompted to choose from the following menu options:

  • To make a new reservation, press 1.
  • To make a payment on an existing reservation, press 2.
  • To inquire about an existing reservation, press 3.
  • To speak to the weddings department, press 5.
  • To cancel an existing reservation, press 6.
  • To request a brochure, press 7.
  • For Spanish, press 9.

The representative will ask for information such as the guest’s name, contact information, dates of travel, and credit card number. Guests can also use the hotline to make changes to their existing reservations, such as adding activities or upgrading their rooms. The customer service representatives can answer any questions about the resort or the guest’s stay. All calls to the Sandals Resorts customer service hotline are free of charge.

What is the best way to contact each Sandals resort directly?

You can reach the Sandals customer service team by calling 1-888-SANDALS. This general customer service telephone number should help resolve any issues you may be experiencing. However, sometimes you just want to contact the Sandals resort directly. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations.

Sandals Resorts in Jamaica

Sandals Montego Bay

Sandals Montego Bay | Image © Sandals

Sandals Montego Bay – Contact Information

Location: Montego Bay, Jamaica

Mailing Address: P.O. Box 100, N. Kent Avenue, Montego Bay

St. James, Jamaica, West Indies

Phone: (876) 952-5510

Fax: (876) 952-0816

Sandals Ochi – Contact Information

Location: Sandals Ochi, Jamaica

Mailing Address: P.O. Box 771, Main Street, Ocho Rios

St. Ann, Jamaica, West Indies

Phone: (876) 974-5691

Fax: (876) 974-5700

Sandals Royal Caribbean – Contact Information

Location: Montego Bay, Jamaica

Mailing Address: Mahoe Bay. Box 167, Montego Bay

St. James, Jamaica, West Indies

Phone: (876) 953-2231

Fax: (876) 953-2788

Sandals South Coast – Contact Information

Location: Whitehouse, Jamaica

Mailing Address: P.O. Box 5000, Whitehouse

Westmoreland, Jamaica, West Indies

Phone: (876) 640-3000

Fax: (876) 640-3001

Sandals Negril – Contact Information

Location: Negril, Jamaica

Mailing Address: P.O. Box 12, Norman Manley Blvd, Negril

Jamaica, West Indies

Phone: (876) 957-5216

Fax: (876) 957-5338

Sandals Royal Plantation – Contact Information

Location: Ocho Rios, Jamaica

Mailing Address: Main Street, P.O. Box 2, Ocho Rios

St. Ann, Jamaica

Phone: (876) 974-5601

Fax: (876) 974-5912

Sandals in Saint Lucia

Sandals Halcyon Beach

Sandals Halcyon Beach | Image © Sandals

Sandals Halcyon Beach – Contact Information

Location: Castries, Saint Lucia

Mailing Address: P.O. GM910, Choc Bay, Castries

St. Lucia, West Indies

Phone: (758) 453-0222

Fax: (758) 451-8435

Sandals Regency La Toc – Contact Information

Location: Castries, Saint Lucia

Mailing Address: P.O. Box 399, Castries

Saint Lucia, West Indies

Phone: (758) 452-3081

Fax: (758) 452-1012

Sandals Grande St. Lucian – Contact Information

Location: Gros-Islet, Saint Lucia

Mailing Address: P.O. Box G.I. 2247, Gros-Islet

Saint Lucia, West Indies

Phone: (758) 455-2000

Fax: (758) 455-2001

Sandals Resorts in the Bahamas

Sandals Royal Bahamian

Sandals Royal Bahamian | Image © Sandals

Sandals Royal Bahamian – Contact Information

Location: Nassau, Bahamas

Mailing Address: P.O. Box 39-CB-13005, Cable Beach

Nassau, Bahamas

Phone: (242) 327-6400

Fax: (242) 327-6961

Sandals Emerald Bay – Contact Information

Location: Great Exuma, Bahamas

Mailing Address: P.O. Box EX-29142

Great Exuma, Bahamas

Phone: (242) 336-6800

Fax: (242) 336-6801

Sandals Resorts in Antigua

Sandals Grande Antigua

Sandals Grande Antigua | Image © Sandals

Sandals Grande Antigua – Contact Information

Location: St. John’s, Antigua

Mailing Address: P.O. Box 147, Dickenson Bay

St. John’s, Antigua

Phone: (268) 484-0100

Fax: (268) 462-4135

Sandals Resorts in Grenada

Sandals Grenada

Sandals Grenada | Image © Sandals

Sandals Grenada – Contact Information

Location: St. George’s, Grenada

Mailing Address: P.O. Box 1636, Pink Gin Beach,

St. Georges, Grenada

Phone: (473) 437-8000

Fax: (473) 444-2561

Sandals Resorts in Barbados

Sandals Barbados

Sandals Barbados | Image © Sandals

Sandals Barbados – Contact Information

Location: St. Lawrence Gap, Barbados

Mailing Address: Dover, Christ Church,


Phone: (246) 620-3600

Fax: (246) 428-3602

Sandals Royal Barbados – Contact Information

Location: St. Lawrence Gap, Barbados

Mailing Address: Maxwell Beach, Christ Church,


Phone: (246) 620-3600

Fax: (246) 428-3602

Sandals Resorts in Curacao

Sandals Royal Curacao

Sandals Royal Curacao | Image © Sandals

Sandals Royal Curacao – Contact Information

Location: Santa Barbara, Curacao

Mailing Address: Santa Barbara Plantation, Porta Blancu,

Newport, Curaçao

Phone: N/A

Fax: N/A

Social Media for Sandals Resorts

It is possible to contact Sandals Resorts via their social media pages. Here are the social media pages for Sandals.

Social media may be an excellent way to follow Sandals for updates, but there are more efficient ways to reach their customer service department. Those who need immediate assistance with reservations should contact their Sandals travel agent or Sandals directly via telephone or live chat.

How can I get Sandals to call me back?

The best way to get Sandals customer service to call you back is to fill out their email contact form. The form asks if you prefer an email or a phone call back. If you select the phone call option, be sure to include your phone number so that a customer service representative can reach you. You may also include a brief message explaining the nature of your inquiry so that the customer service representative can be prepared to address your needs fully. You can also call Sandal’s customer service hotline at 1-888-SANDALS and speak with someone immediately.

What can I expect from Sandals’ customer service?

Most people who have interacted with Sandals customer service find them prompt, efficient, and friendly. There may be a slight wait time, but overall, they are very good.

Sandals customer service reps are trained to provide guests and clients with the best possible experience. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. In addition, they are quick to resolve any issues that may arise. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist.

What is the best way to speak with a live person at Sandals?

One way to speak with a live person at Sandals is to call them directly at 888-726-3257. The customer service line is open daily from 7 AM to 11 PM EST. Another option is to open a live chat via the Sandals website. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. A customer service representative will then be able to assist you with your inquiry. Whichever method you choose, you’ll always be able to talk to a real person who can help you with whatever question or concern you may have.

What is the average wait time for Sandals Customer Service?

The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. However, overall, the wait time is satisfactory. You may have to wait a few minutes to speak with a customer service representative. The live chat feature is usually even quicker, with representatives typically available to chat almost immediately.

If you’re calling about a new reservation, we encourage you to reach out to The Vacationeer team. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly.

How do I complain to Sandals?

If you have a problem that the front desk cannot take care of during your stay at a Sandals Resort, try to fix it through customer service. You can reach customer service by phone, live chat, or email. If you cannot resolve the issue through customer service, try contacting their corporate headquarters.

The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. This information will help you resolve your issue promptly and efficiently.

What is Sandals Resorts’ address?

Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. Each resort has its own unique address, and you can find the address for a specific resort in the text above. Should you need to mail something to the company, the general business mailing address for Sandals Resorts is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533.

What is the phone number for Sandals Resorts?

The phone number for Sandals Resorts is 1-888-726-3257. Guests can call this number to speak to a customer service representative about reservations, special offers, and general questions about rooms, food, tipping, and more. Representatives are available seven days a week from 7 AM – 11 PM EST.

Is there a customer service number for Sandals Resorts from the U.K. and Europe?

The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is ++44 207 581 9895. Alternatively, you can email [email protected].

If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. For more information about contacting customer service, please visit

Who do I speak with at Sandals Resorts about dietary concerns?

When it comes to dining and dietary concerns, you’ll want to be sure that you’re concerns are taken seriously. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which you’ll be staying. Then, you’ll be able to speak with the chef upon arrival and work out all the details. This way, you can relax and enjoy your vacation without worrying about what you’re eating.

How do I reach customer service at Beaches Resorts?

To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [email protected]. In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas.

Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. Depending on your vacation goals, they can also help you decide which resort brand is a better fit – Sandals vs. Beaches.

Are you ready to book your Sandals Resort Vacation?

Are you interested in booking a Sandals vacation? Working with a dedicated Sandals travel planner is a great alternative to contacting Sandals customer service.

The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. From determining whether Sandals Royal Caribbean is worth it to finding the most luxurious to the cheapest Sandals resorts, The Vacationeer can assist you at every stage.

Contact The Vacationeer to learn more about their free Sandals planning services. Click HERE for a free, no-obligation quote today!