Sandals Resorts Customer Service: How to Contact and Get Help

If you’re looking to contact Sandals regarding a reservation, complaint, or general inquiry, you’re in the right place. As a Sandals expert who has experienced their impeccable service firsthand, I’ll guide you on how to reach Sandals Resorts customer service by phone, email, and live chat. Plus, I’ll share some insider tips on getting the best customer service experience. Whether you’re planning a Sandals vacation or need to resolve an issue from a previous visit, I’ve got you covered!

Sandals Barbados

Sandals Barbados | Image © Sandals

How Can I Contact Sandals Resorts Customer Service?

Sandals Resorts, a chain of all-inclusive resorts for couples in the Caribbean, is committed to providing guests with the best possible experience. Here are the ways to contact their service representatives:

Phone Number

The best way to contact Sandals is to call them directly at 1-888-726-3257. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. For the U.K., call 08000 22 30 30, and for Europe, dial +44 207 581 9895. Trust me, their representatives are incredibly helpful and always go the extra mile to ensure your needs are met.

Live Chat

Visit and click on the “live chat” box at the bottom right of the screen. Type in your name, email address, and question about a new or existing reservation, and a representative will assist you promptly. I’ve used this service multiple times, and it’s always been quick and efficient.


You can contact Sandals via their email form on the Sandals Contact Page. Alternatively, email them directly at [email protected]. Their email responses are usually swift, and they make sure all your questions are thoroughly answered.

Travel Agents

Consider using a Sandals travel agent for a hassle-free experience. Travel agents provide expert advice and can help with booking accommodations, excursions, and transportation. Personally, I recommend The Vacationeer – their team’s knowledge and dedication are top-notch, and they can truly enhance your vacation planning process.

There are several reasons to use a travel agent for Sandals vacations:

For a stress-free Sandals vacation, click the button below to contact The Vacationeer. Their expert team will ensure you have the perfect Caribbean getaway at the lowest price. And the best part is their help is entirely free!

Sandals Resorts Contact Information by Location

Here’s some handy contact info for specific Sandals resorts. These details will be invaluable if you ever need to contact a particular resort directly.


  • Sandals Montego Bay
    Phone: (876) 952-5510
    Fax: (876) 952-0816
    Address: P.O. Box 100, N. Kent Avenue, Montego Bay, St. James, Jamaica, West Indies
  • Sandals Ochi
    Phone: (876) 974-5691
    Fax: (876) 974-5700
    Address: P.O. Box 771, Main Street, Ocho Rios, St. Ann, Jamaica, West Indies
  • Sandals Royal Caribbean
    Phone: (876) 953-2231
    Fax: (876) 953-2788
    Address: Mahoe Bay. Box 167, Montego Bay, St. James, Jamaica, West Indies
  • Sandals South Coast
    Phone: (876) 640-3000
    Fax: (876) 640-3001
    Address: P.O. Box 5000, Whitehouse, Westmoreland, Jamaica, West Indies
  • Sandals Negril
    Phone: (876) 957-5216
    Fax: (876) 957-5338
    Address: P.O. Box 12, Norman Manley Blvd, Negril, Jamaica, West Indies
  • Sandals Royal Plantation
    Phone: (876) 974-5601
    Fax: (876) 974-5912
    Address: Main Street, P.O. Box 2, Ocho Rios, St. Ann, Jamaica, West Indies
  • Sandals Dunn’s River
    Phone: (876) 972-1610
    Fax: (876) 972-1611
    Address: Mammee Bay Rd, Ocho Rios, Jamaica

Saint Lucia

  • Sandals Halcyon Beach
    Phone: (758) 453-0222
    Fax: (758) 451-8435
    Address: P.O. GM910, Choc Bay, Castries, St. Lucia, West Indies
  • Sandals Regency La Toc
    Phone: (758) 452-3081
    Fax: (758) 452-1012
    Address: P.O. Box 399, Castries, St. Lucia, West Indies
  • Sandals Grande St. Lucian
    Phone: (758) 455-2000
    Fax: (758) 455-2001
    Address: P.O. Box G.I. 2247, Gros-Islet, Saint Lucia, West Indies


  • Sandals Royal Bahamian
    Phone: (242) 327-6400
    Fax: (242) 327-6961
    Address: P.O. Box 39-CB-13005, Cable Beach, Nassau, Bahamas
  • Sandals Emerald Bay
    Phone: (242) 336-6800
    Fax: (242) 336-6801
    Address: P.O. Box EX-29142, Great Exuma, Bahamas


  • Sandals Grande Antigua
    Phone: (268) 484-0100
    Fax: (268) 462-4135
    Address: P.O. Box 147, Dickenson Bay, St. John’s, Antigua


  • Sandals Grenada
    Phone: (473) 437-8000
    Fax: (473) 444-2561
    Address: P.O. Box 1636, Pink Gin Beach, St. George’s, Grenada


  • Sandals Barbados
    Phone: (246) 620-3600
    Fax: (246) 428-3602
    Address: Dover, Christ Church, Barbados
  • Sandals Royal Barbados
    Phone: (246) 620-3600
    Fax: (246) 428-3602
    Address: Maxwell Beach, Christ Church, Barbados


  • Sandals Royal Curacao
    Phone: 599-9-840-5683
    Fax: N/A
    Address: Santa Barbara Plantation, Porta Blancu, Newport, Curaçao

Saint Vincent

  • Sandals Saint Vincent
    Phone: 1-888-726-3257 (General Assistance)
    Fax: N/A
    Address: Buccament Bay, Buccament, St. Vincent & Grenadines

Sandals Royal Bahamian

Sandals Royal Bahamian | Image © Sandals

Social Media

You can also reach out to Sandals via their social media pages:

Insider Tips for the Best Customer Service

  • Call During Off-Peak Hours: To avoid long wait times, try calling early in the morning or later in the evening.
  • Be Prepared: Have your reservation number, personal details, and questions ready.
  • Use a Travel Agent: They can often resolve issues more quickly and efficiently.

My Experience with Sandals Customer Service

During my many stays at Sandals Resorts, I’ve been continually impressed by the friendliness and professionalism of their staff. From the moment you arrive, you’re treated like royalty. The staff goes out of their way to ensure you have a memorable and relaxing stay. Whether it’s a simple request or a more complex issue, they handle everything with a smile and genuine care. They truly epitomize the Sandals motto: “Luxury Included.”

Quick Answers to Common Questions

How Can I Get Sandals to Call Me Back? Fill out their email contact form and select the phone call option, including your phone number. You can also call the customer service hotline at 1-888-SANDALS.

What is the Best Way to Speak with a Live Person at Sandals? Call 888-726-3257 or use the live chat feature on the Sandals website.

What is the Average Wait Time for Sandals Customer Service? The wait time is generally short, but it can vary. Live chat is usually quicker than phone calls.

How Do I Complain to Sandals? Contact customer service via phone, live chat, or email. If unresolved, contact their corporate headquarters at 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533.

Who Do I Speak with at Sandals Resorts About Dietary Concerns? Provide your arrival date, booking number, name, and resort information to Sandals or your travel agent. Upon arrival, speak with the chef to address dietary needs.

Sandals Grande Antigua

Sandals Grande Antigua | Image © Sandals

Ready to Book Your Sandals Resort Vacation?

Consider working with a dedicated Sandals travel planner. The Vacationeer can help you plan the perfect trip, from determining whether Sandals Royal Caribbean is worth it, to explaining the difference between Sandals Resorts and Beaches Resorts to finding the most luxurious or best-value Sandals resorts. The Vacationeer can assist you at every stage. Best of all, their services are completely free of charge! Click below for a free, no-obligation quote right now!

Contact The Vacationeer to learn more about their free Sandals planning services. Click below for a free, no-obligation quote today!